Frequently asked questions :
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out.
Q: Do you deliver to other cities?
A: Yes,but please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. We make sure your inflatable is cleaned and sanitized for your use.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We set up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent one of our generators. We maintain our generators regularly and know they will operate effectively. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. Unfortunately we cannot accept checks ,If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please call as early as possible if you need to cancel for weather or any other reason. Once we´ve set up, we do not give refunds for any reason including weather. (All deposits are non refundable and are not transferable)
Q: Do you require a deposit?
A: Yes all orders require a $25 or $50 Credit Card deposit. They are non refundable/non transferable deposits.
Q: What surfaces do you set up on?
A: We prefer to set up grass, other surfaces may incur additional charges.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.